Manufacturers - Limited Warranty Policy
Ozwear Ugg footwear is warranted for 6 months against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear over time.
If a claim is submitted, products are reviewed with consideration to the following:
- How much time has passed since the product was purchased
- How a consumer is likely to have used the product
- The length of time for which it is reasonable for the product to be used
- The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.
Please note: We have a very experienced/thorough quality control system in place and will be able to quickly identify if a claim is warrantable or not, so you may rest assured that you will be provided with professional customer service. (In accordance with Australian consumer law)
Extensive wear, extreme wear or misuse to products is not covered under the manufacturer's limited warranty. eg: scuffing, worn out soles, cuts or holes in boots, discolouration, tearing, fraying, repairs gone wrong, marks or alteration to boots or products, sweat/moisture/water related changes or damage to boots or products, cigarette or campfire burns, mud and grass stains.
Please note: For any claims a 'Proof of Purchase' is required when submitting your enquiry. This is required to verify that the product has been sold via an authorised reseller and is not counterfeit.
Please note: We do not offer an additional warranty to items sold via partnered retailers (unless specified).
Slight dye transfer may occur with darker coloured sheepskin during first few wears. This occurrence is not covered under the manufacturer's limited warranty.
Lighter coloured sheepskin may pickup inks from clothing with which it comes into contact. This discoloration is not covered under the manufacturer's limited warranty.
Because sheepskin is a natural product, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine quality sheepskin and add to the beauty and character of the footwear or products. These characteristics may cause variations in the fit and wear of some sheepskin products. These irregularities and variations are not covered under the manufacturer's limited warranty.
Development in design, fit and styling of products resulting in range evolution over time is not a warrantable claim under the manufacturers limited warranty.
Alterations made to products after purchase and wearing are not covered under the manufacturers limited warranty or the exchange and refund policy for the online store. e.g.Dyeing to change colour or sewing patches on boots, repairs by shoe repairers etc
Please note: We currently do not offer a 'shoe repair service' for 'wear and tear' but are happy to provide suggestions for customers to consider at their own discretion.
Please note: Gift items are not necessarily covered under the Limited Manufacturers Warranty, as it depends on the terms of sale under which the gift item was purchased and if it was direct with the online store or via a partnered retailer. 'Proof of Purchase' is a requirement for any claims for gifted items.